Your pitching machine has a rechargeable battery that can be charged up to 700 times depending on the nature of the care given to the battery, similar to a car battery. We have many machines that are more than 5 years old with their original batteries. If the battery is left in a low charge condition for a period of time the battery will no longer take a charge and your pitching machine will slow down or stop all together. 

To achieve maximum battery life it is recommended that the battery never be left in a low charge condition. It not harmful to the battery to run the pitching machine until you are out of power, but it is extremely important to overall battery life to give it a good over night charge within a few days of full battery discharge. If you store your machine for an extended period of time (2 months or more) your must fully charge the battery (8-16 hours) before storage. Also, to maximize battery life, you should give the machine a full charge about every 2 months, again, similar to a car battery.

Caution: Only use the charger provided with your machine. Always store indoors, never exposed to weather.

If the battery is left in a low charge condition for a period of time the battery will no longer take a charge and your pitching machine will slow down or stop all together. To achieve maximum battery life it is recommended that the battery never be left in a low charge condition. It not harmful to the battery to run the pitching machine until you are out of power, but it is extremely important to overall battery life to give it a good over night charge within two days after a full battery discharge. If you store your machine for an extended period of time (2 months or more) you must fully charge the battery (8 - 16 hours) before storage. Also, to maximize battery life, you should give the machine a full charge about every 2 months, again, similar to a car battery.

If your batteries are no longer taking a charge, it could be a bad charger, probably the first thing to check. If the batteries are left in a low charged condition for a period of time, they will no longer take a charge, similar to a car battery. The only way to get your machine back in operation is to replace the battery or batteries. Because we have no control over the nature of the battery care taken, we do not warranty batteries. If it is a 4-hour machine it will have one battery, if it is a 8-hour machine it will have 2 batteries. The battery used is a standard 6 volt SLA. The battery has a custom wire and connector attached to work on our machine. If you wish to replace them yourself it does require taking the machine mostly apart since the batteries are at the bottom of the machine. Some customers choose to return the machine to us for replacement, others do it themselves. You can purchase replacement batteries in our Accessories section, both self-service and ship to the factory options exist. Other options include converting the machine to AC plug-in wall or external battery pack. 

We use a charger that produces 7 volts DC at 700 ma, Output connector is 2.5mm x 5.5mm female center positive. These chargers are custom made to our specs. It will be difficult to find this charger exactly to these specs. You can use a 6 volt DC charger in a pinch (any ma current but must be center pin positive). It will not fully charge the battery so you may experience a machine that does not pitch up to full speed.

House of Reps is where you’ll find MaxPB drills, training guidance, and real-world ways to put the reps in.

House of Reps is a performance-driven community built around embracing the work it takes to get 1% better every day. It’s not about shortcuts or gimmicks - it’s about showing up, stacking reps, and training with intention. Inside, you’ll find structured drills, athlete led insights, and ongoing education designed to help you train smarter, move faster, and compete at a higher level with MaxPB.

Progress lives in the reps. House of Reps is where you earn it.

On MaxBP Pro machines, the light dimmer controls the brightness of the pitch indicator light on the front of the machine by turning the knob located next to the light. Turning the knob all the way clockwise will give the brightest light and turning it all the way counterclockwise will give the dimmest light, and on models since mid-2019 it can be turned off.

MaxBP Training Balls work best in the MaxBP Machines as this is what the wheels have been designed around. We do not recommend using any other types of balls with the MaxBP pitching machine as they will not only make your machine less accurate, but they can damage the wheels voiding the warranty. When used with MaxBP Training Balls, the wheels will have a similar longevity as a tortoise (80 - 120 years per Wikipedia).

Probably not a good idea, like most pitching machines if the balls get wet they will slip as they go through the pitching wheels and be extremely erratic. Water can damage the machine and voids the warranty.

MaxBP accepts credit card payments and payment via purchase order. When paying with a purchase order, or if you need a quote to generate a purchase order, please follow the following steps.

1. On the Cart page, bottom right. Enter your PO number or "QUOTE" if you need a quote for your internal process to receive a PO number. Then click button "Checkout"

2. Enter contact email and shipping information, then click button "Continue to shipping method"

3. Select your preferred shipping method and click button "Continue to payment method"

4. On the "Payment Page" select "Purchase Order" as payment option.

5. Assuming all looks good, click button "Complete Order"

If you have any questions, or need assistance please submit a support ticket.

We accept all major credit cards including Visa, Mastercard, American Express, Discover, and JCB in addition to ShopPay, Apple Pay and PayPal. Having trouble with your credit card or need to pay with a Purchase Order? Submit a support ticket for assistance.

We strive to fulfill your order and ship it to you as fast as humanly possible. However, a general rule of thumb for your order is that it will be shipped and on it's way to you within 1-2 business days from your purchase.

Please check your spam/junk folder, if you still don't see anything, submit a support ticket and we can send it. It is possible your email was input wrong or no email was received. Additionally, you may be receiving multiple boxes depending on what you ordered.

You may return a purchased item within 30 days of your delivery date. If 30 days have gone by since you received your products, unfortunately, we cannot offer you a refund or exchange though you may be eligible for store credit, to discuss your situation submit a support ticket.

To be eligible for a return, your item must be unused or lightly used where it still looks new, so don't add stickers to the machine until you know you are going to keep it. It must also be in the original packaging. Several types of goods are exempt from being returned. Gift cards and downloadable software products cannot be returned or exchanged.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Once your return is approved, received and inspected, you will receive the refund within 7 - 10 business days to the original payment method used.

Depending on where you live, the time it may take for your returned product to reach us may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item and are not liable if it gets lost.

In order to process a return, please submit a support ticket to speak with one of our team members. Your return request needs to be approved and will not be accepted without an RMA. If approved, we will respond with additional crucial return information as well as the address to ship your return to.

Returns are only accepted within 30 days from the date of delivery.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your returned product to reach us may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item and are not liable if it gets lost.

We may replace items if they are defective or damaged. If you need to exchange it for the same item, please submit a support ticket. We will then provide additional information, including the address for the exchange. However, if you decide you would like to replace a broken MaxBP machine or upgrade to a better model, you may purchase our Upgrade/Fix product. We will take your old machine back with no questions asked and send you the same model in new condition or upgrade your model, depending on what is available.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your returned product to reach us may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item and are not liable if it gets lost.

Please check your spam/junk folder, if you still don't see anything, submit a support ticket and we can send it. It is possible your email was input wrong or no email was received. Additionally, you may be receiving multiple boxes depending on what you ordered.