Save 10% on YourMaxBP Purchase

When your tracking number is first generated but not yet in transit it will report no status. Occasionally packages miss scans or are delayed in pickup due to conditions out of our control (Mother Nature, COVID, Large Shipping demand). The majority of shipments are fulfilled by Amazon who primarily ships via USPS, UPS Ground and Amazon. International orders are shipped from our headquarters in Portland, Oregon. And we are launching local Canadian fulfillment very soon to extend our free shipping to our friends north of us!

Typical ship time is 2-5 business days within the 48 US States. 

*NOTE: Due to COVID we have seen delays of 5+ days on top of the above estimates, if it is imperative you receive your order by a specific date we need to know and you may need to pay to upgrade the shipping.

Any questions, please reach out to us here: https://contact.maxbp.com/

We strive to fulfill your order and ship it to you as fast as humanly possible. However, a general rule of thumb for your order is that it will be shipped and on it's way to you within 1-2 business days from your purchase. 

The majority of orders placed will ship from one or more of the 25+ Amazon locations that store and ship our products. If you haven't received tracking updates, please check your spam, and you can always reach out to us here with any questions: https://contact.maxbp.com/

Please check your spam/junk folder, if you still don't see anything, emailsupport@maxbp.comand we can send it. It is possible your email was input wrong or no email was received. Additionally you may be receiving multiple boxes depending on what you ordered.

We are currently offering free returns through the end of December in order to accommdate the possibility of returning holiday gifts. Returns are normally accepted within 30 days of delivery.

Your order must be shipped by December 31st in order to be eligible for a return during the holiday season.

Returns are normally accepted within 30 days of delivery.

Exchanges are always free!

You may return a purchased item within 30 days of your delivery date. If 30 days have gone by since you received your products, unfortunately, we cannot offer you a refund or exchange though you may be eligible for store credit, to discuss your situation submit a request here: https://contact.maxbp.com/

*For the holiday season, we are extending our return window and will accept items if they are placed before December 31, 2023.

To be eligible for a return, your item must be unused or lightly used where it still looks new, so don't add stickers to the machine until you know you are going to keep it. It must also be in the original packaging. Several types of goods are exempt from being returned. Gift cards and downloadable software products cannot be returned or exchanged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 - 10 days.

MaxBP Attn: Returns & Exchanges5835 NE 122nd Ave. Suite 140Portland, OR, 97230United States of America

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.

We may replace items if they are defective or damaged. If you need to exchange it for the same item, contact us here: https://contact.maxbp.com/ and send your item to the address below. However, if you decide you would like to replace a broken MaxBP machine or upgrade to a better model, you may purchase our Upgrade/Fix product. We will take your old machine back with no questions asked and send you the same model in new condition or upgrade your model, depending on what is available.

MaxBP Attn: Returns & Exchanges5835 NE 122nd Ave. Suite 140Portland, OR, 97230United States of America

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.